GET IN TOUCH!

Our customer support team is available via email Mon-Fri between 9:00am-5:00pm EST.

FREQUENTLY ASKED QUESTIONS

SHIPPING

  • Kruger House Ships to the Contiguous 48 states and the District of Columbia.

  • Items typically arrive within 2-7 business days from when your order is placed. Items that are made to order or on backorder may have different delivery windows.

  • All orders below $200 have a flat $15 shipping fee. Shipping is complimentary for all orders over $200.

  • If you are hoping to receive your item(s) by a specific day, please contact us and we will work with you to explore other shipping options for your order.

RETURNS

  • A cancellation cannot be processed once the manufacturer has confirmed the order.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • If you are not completely satisfied with your purchase, please contact us to return your item(s) within 30 days of the delivery date, with proof of purchase. Note that a restocking fee and return shipping charges will apply with any undamaged products and not all items are eligible for return. Please see the returns page for further details.

  • Please allow 3-5 business days from the date of receipt, to conduct a quality control review and issue your refund less a restocking and return shipping fee. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account.